AlumierMD Shipping & Returns Policy

Revision Date: January 2019


SHIPPING POLICY

AlumierMD offers a free delivery service to any order over £50. Should your order be under £50, there is a minimal fee of £6.95/€8.95.

Your order will be dispatched within 1-2 working days and we expect it to be delivered as below:

Country Expected Delivery Time
Mainland UK 1 working day
Scottish Highlands 2 working days
Channel Islands 2 working days
Northern & Southern Ireland 2 working days

ALUMIERMD RETURN POLICY

Defective Products:

If you have received a defective product, regardless of where it was purchased, please contact us through the "Help" widget on the bottom right hand side of the screen, where our team will be happy to arrange a like-for-like replacement.Please note that the original proof of purchase is needed to process any returned item.

Products ordered in error:

If you have purchased an incorrect product via the AlumierMD website, please contact us as soon as possible. If the product has been purchased from a clinic, please contact your Skincare Professional and follow their returns policy.

If the product was purchased directly through the AlumierMD portal and has not yet left our warehouse, we will endeavour to amend your order accordingly. However, if it has been dispatched, please contact us within 14 days of receipt to obtain a return reference and return form. Please complete this and return it with the unopened product, in its original packaging, to the address specified at your cost.

Please note we are unable to process the return if we do not have the correct paperwork upon receipt.

Not desired effect from product:

Every patient must follow the Skincare Professional's guidance as to which products to use and how to use them. Neither AlumierMD nor the Skincare Professional can be held accountable for product misuse, or for products used outside of the Skincare Professional's recommendations.

If a patient should experience an adverse reaction to a product, the patient should immediately discontinue use and contact their Skincare Professional. They will then analyse the reaction and provide appropriate recommendations of treatment or alternate products.

It is the discretion of the Skincare Professional as to if a refund or an exchange is warranted.