Returns and refund policy
Revision Date: 2019/11
Patients who wish to return a product which has been purchased directly from an AlumierMD skin care professional in-clinic, or has been purchased online through the e-commerce portal may do so in the following manner:
DEFECTIVE PRODUCT, LEAKING PACKAGING, EXPIRED PRODUCT, ORDER ERROR
Regardless of how the product was purchased, patients have the option of returning the product within 30 days of
the date of purchase, together with proof of payment, to the clinic they deal with where they will receive a new
product in exchange.
Alternatively, patients may email firstname.lastname@example.org within 30 days of the date of purchase with details of
the product name and size, proof of purchase, and the issue they are experiencing.
AlumierMD will forward to the patient a form that will need to be completed together with instructions as to how
to return the product.
Once the product is received by AlumierMD, a replacement product will be shipped to the patient at AlumierMD’s expense.
In all cases AlumierMD will provide a direct exchange - no refunds will be issued.
ADVERSE REACTION TO PRODUCT
Patient must visit their skin care professional so that they may analyse the reaction, provide treatment, and discuss directions for use. It will be left to the discretion of the skin care professional if a refund or exchange is warranted.