alumiermd returns & refund policy

Revision Date: Feb 2016

Return Policy

At AlumierMD, we are confident that you will love the glow and healthy skin our products contribute to. But, we realize that at times returns may be requested. We want to ensure you are fully satisfied with any item you purchase from AlumierMD, so if for any reason there are items you are dissatisfied with, you may return the unused portion of the product within 60 days from the date of order for a full refund of the purchase price.
We suggest that you send your returns with mail tracking for product protection and to ensure prompt and trackable delivery. Please e-mail us at canadahelp@alumierlabs.com to obtain a Return Merchandise Authorization Form which will contain the address of where to ship your products back. You are responsible for the shipping charges back to AlumierMD.
Please note that items that our returned outside of the AlumierMD Return Policy (i.e. without a Return Merchandise Authorization Form) will be rejected from our distribution centre and no refund will be issued. An e-mail notification will be sent once the status of your return issue is processed.
Lastly, due to regulatory compliance and lack of monitoring products once they leave our warehouse, AlumierMD does not sell products that are returned back to our warehouse. This policy is to help ensure that you receive safe and effective products in every order with the trust that they have not been tampered with.

Patient Returns

Patient returns due to allergic reaction will be accepted within 90 days of the purchase date from AlumierMD. All patient returns must be shipped by the buyer to AlumierMD before a product will be considered for replacement. Buyer may choose replacement of that product or an account credit on a future order for product being returned. We will honour this policy unless the products are being dispensed inappropriately.

Claims Policy

All leaking or defective product will be replaced within 60 days of the purchase date from AlumierMD. AlumierMD will issue a request for the product to be picked up by FedEx at the expense of AlumierMD. Buyer is responsible for all FedEx product pickups issued by AlumierMD. Buyer will be charged if leaking or defective product is not returned.